They say all failures in business come down to poor communication.
(I don’t know if ‘they’ say that. But I just did.)
We just experienced a small failure in our group, and it was because someone thought someone else was taking care of a task, but they weren’t. So, as a consequence, one of our team members had an awful time joining our group during the pandemic because no one was reaching out to her and showing her the ropes about our group.
And that bothers me.
I really care about the experience of our team members. I would have taken on the task if I knew it wasn’t being done. I think this has taught me that you should never assume certain things, and that you can always make someone feel welcome to your group.
Don’t leave that to someone else. Everyone counts.
The Rex Blog 